The Works is currently closed to the public and to staff members due to public health measures related to the COVID-19 pandemic. Following are frequently asked questions and answers. If your question is not covered in this list, please send it to [email protected].
Please note: We will be posting activities, experiments and other fun content for families on Facebook and Instagram to promote continued learning at home. Check daily for exciting STEM activities and virtual content for all ages.
Questions and answers: The Works temporary closure due to COVID-19
March 31, 2020
As a member, how does this affect my membership?
With our unexpected closure due to the pandemic, we are offering our members an extension of their membership period. Memberships to The Works will be extended for a timeframe equal to the number of months that we will be closed due to public health requirements. This ensures that our members are able to enjoy a full year of access to The Works with their membership.
The length of our membership extension will be communicated once we know when we are able to reopen to welcome guests to the museum again.
During this time, we continue to welcome new members! Memberships purchased online during the current museum closure are eligible for the membership extension, and we appreciate the support.
Until we are able to reopen, please visit our Facebook and Instagram pages, where we are posting activities, experiments and other content to promote learning at home. Check daily for exciting STEM activities and virtual content for all ages.
I have a child or family member registered for a future program, event or camp at The Works, and some programs have been cancelled recently. What should I do?
Since timing is uncertain, we recommend waiting to cancel participation in future programs. Currently, all Works programs and events that were scheduled to take place through April 30, 2020, have been cancelled. We have communicated that Behind the Science programs for March and April and Kids Tech University in April have been cancelled.
Refunds may be issued to guests who registered for paid programs or events that did not occur due to our unexpected shutdown. Alternatively, we can issue a gift card with credit for a future program, event or gift shop purchase at The Works. For those who would like to support The Works during this challenging time, in lieu of a refund we would gratefully accept the program registration fees as a donation. Please contact us at [email protected] for more information on refunds and donations.
We will continue to keep you posted on the status of future programs based on public health recommendations. We will contact registered participants directly and the information will be shared through our other communication channels. Thank you for your patience and support.
How do I stay informed on what is going on at the museum?
We know there is a lot of uncertainty during this public health crisis and will do our best to share timely updates on our plans. Please follow The Works social media accounts on Facebook and Instagram, visit our website (www.attheworks.org), and watch for email communication from us (sign up here if you do not already receive it).
How do I get in touch with a staff member while the office is closed?
Our staff members are working from their homes and will check their work phone and email messages regularly. If you know the extension of the staff member you wish to reach, you may dial it once you call The Works main number (740-349-9277). You may also access a list of employee phone numbers and email addresses here.